Refund Policy

This policy outlines the terms and conditions for returns and refunds for all purchases made through our website. By placing an order with Pure Ocean Algae Ltd., you agree to the terms of this policy. We reserve the right to amend this policy at any time; please review it before making a purchase.

You have 14 days from the date you receive your order to initiate a return.

To be eligible for a return, your item must be:

• Unopened

• Unused

• With the safety seal intact

• In its original, undamaged packaging

• Please email us at notifications@pureoceanalgae.ie within 14 days of receiving your order.

• In your email, please include your order number and the reason for your return.

• Our team will respond with instructions on how to send your item back to us.

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed to your original method of payment. Please allow for a certain number of days for the credit to appear on your statement, depending on your card issuer's policies.

Please note that original shipping costs are non-refundable. You will be responsible for paying the shipping costs for returning your item.

We do our best to package our products carefully, but sometimes issues can occur during transit.

If you received a damaged or incorrect item, please contact us immediately at notifications@pureoceanalgae.ie. Please include your order number and a photo of the damaged or incorrect product.

We will arrange for a replacement to be sent to you at no additional cost or provide a full refund for the item. In the case of damage during shipping, we will handle any necessary claims with the courier, so you don't have to.

If you have any questions about our Refund Policy, please contact us at customercare@pureoceanalgae.ie.